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Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern Fraser Muir Holdings Ltd's (under the brand name Resultime) relationship with you in relation to this website.

The term "Fraser Muir Holdings Ltd" or “Resultime” or "us" or "we" refers to the owner of the website whose registered office is Fraser Muir Holdings Ltd, The Grange, Beeston Green, Sandy, Bedfordshire, SG19 1PG (UK). The term "you" refers to the user or viewer of our website.

Resultime brand name and all product photography - copyright © Laboratoire Cosmétique de Lécousse, Paris, France.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Fraser Muir Holdings Ltd.’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Fraser Muir Holdings Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Fraser Muir Holdings Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Fraser Muir Holdings Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Internet copyright notice

This website and its content is copyright of Fraser Muir Holdings Ltd - © Fraser Muir Holdings Ltd 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to local storage extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Our website and the distance selling regulations

Under the distance selling regulations, goods must be delivered within a specific time frame:

For avoidance of doubt, our working days are Monday to Friday, 9am to 5pm excluding statutory holidays.

If we receive your order before 11am on a working day we will aim to dispatch your order on the same day. If your order is received after 11am, or we are unable to dispatch on the same day, then we will aim to dispatch it on the next working day.

We send products via DPD courier service. You will be notified via email and text your delivery time slot on the day of delivery.Insert content...

Whilst these services are usually next working day services, they are not guaranteed services and as such, we make no guarantee for delivery within a set time frame.

Please note that these services require a signatory. Parcels will not be left without a signatory, your delivery driver will contact you on the day of delivery to ensure you are available. Please instruct the driver of an alternative arrangement if your time slot is unsuitable.Insert content...

If you have not received your order after 3 working days, please contact us with your order details and we will do what we can to track your order within the constraints of the carriers.

If, for any reason we are unable to fulfil your order within 30 days from date of order, we will inform you immediately. We may offer you an alternative, but you are under no obligation to accept and are quite within your rights to ask for a full refund.

Cooling off period and your right to cancel

Please note that our products are perishable and therefore are not subject to the Distance Selling Regulations Cooling Off Period.

Once your order is dispatched you have no right to cancel.

Damaged goods

Any orders that arrive damaged must be signed for as such, and notification of said damage must be made to us in writing within 2 working days of receipt of order with photographic evidence of the damage.

Written notice can be made by post or email.

We will endeavour to replace any damages with a like for like product.

Faulty goods

We insist that you patch test any items before first use to ensure skin compatibility.

Advertised results are based on clinical and subjective test results and we in no way guarantee you will achieve these results. As such, we will accept no liability for the non-achievement of any results and do not class non-achievement of results as a faulty product.

We do not recommend the use of any of the Resultime homecare products without a current and up to date skin consultation and prescription from a Resultime Appointed Therapist.

If your item is found to be faulty, you must notify us in writing detailing the fault and providing photographic evidence where possible within 7 days from date of receipt of order. Please do not return goods until we have issued you with a returns number if applicable.

Written notice can be made by post or email.

Goods will ONLY be accepted back for exchange if the above procedure has been followed.

Returns

We accept no liability whatsoever for the purchase and use of products which are not suited for your skin type – this includes, but is not limited to, skin reactions. If you are unsure if an item is suitable for you, please visit your local Resultime salon who will be able to advise you.

All returns must be accompanied by a returns number and your contact details.

Failure to specify your returns number may result in us being unable to processing your return.

How to avoid skin reactions

We insist that you patch test any items before first use to ensure skin compatibility.

We also insist that you check the full ingredients list to ensure that you are not allergic to any of the ingredients.

Do not use any of our products after a surface peel, surgery, microdermabrasion, sunbeds, prolonged sun exposure or any other invasive procedure unless you have been specifically advised to do so by a qualified Resultime Therapist, who has seen your skin immediately after said procedure.

Do not use our products on open wounds or broken skin and only use them as directed.

Avoid mucus membranes and the eyes unless stated otherwise.

Do not ingest any of our products.