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Frequently Asked Questions

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Questions About Our Services

Do you ship overseas?

No, unfortunately we can only ship to the UK and Northern Ireland. For overseas suppliers, please contact our Head Office in Paris.

What delivery service do you offer?

Goods will be sent either by the Royal Mail (first class "signed for" service) or by UPS couriers (next day service).

Orders received before 11.00am, Monday to Friday (excluding Bank Holidays) will usually be dispatched on the same day by one of the above methods.

All orders received after 11.00am or at weekends will usually be dispatched on the next working day.

We charge a flat rate of £3.50 p&p per order.

Note: After orders have been dispatched from our premises, we cannot guarantee that delivery will be carried out in the expected time frame.

What is your returns policy?

We only accept returns for damaged or faulty items.

Can I try a sample before I buy?

Of course, all of our stockists have samples that you can try or we are happy to send you a sample of the products you would like to try.

To order a sample please contact us with the full product name of the sample you would like to try and your details (name, address, contact number).

General Questions About Our Products

I used to purchase a product but cannot find it anymore – is it discontinued?

We regularly update our product range when we discover new, more effective ingredients and as such, it is possible that the item you are looking for has been replaced with a new and improved product. We also rebranded a couple of years ago and a number of the product names changed, so the product you are looking for may simply be under a new name.

Why did you discontinue my product?

We regularly update our product range when we discover new, more effective ingredients and as such, we inevitably have to discontinue the old product to make way for the new.

How should I store my products?

We advise that you keep your products in a cool place away from direct heat and sunlight. Do not let your products freeze. Always keep the lid on when you are not using them.

How long will my products last after opening?

All of our products carry a PAO (Period after opening) symbol that looks like the image to the right.

Inside the symbol is the number of months that the product should be used by, usually 6 or 12 months.

How long should my product last?

Products vary depending on how often you use them, what type of product they are and how much you need to use, but on average, it is approximately one month.

Are your products tested on animals?

No, our products are not tested on animals. Our Head office in Paris (LCL) certify that the RESULTIME products developed, manufactured and controlled by LCL have never been the subject of animal testing by or on behalf of LCL.

As a consequence, our cosmetic products conform to European Cosmetic Regulatory requirements concerning the animal testing ban.

What is the Resultime SkinScope?

The SkinScope is a computerised skin analysis system that is designed to support your Therapist with their analysis of your skin. It also shows you before and after readings and images of your skin so you can see for yourself the changes our products and treatments make.

Questions About Skincare and Product Usage

I don’t know what skin type I am – how do I know which products I need?

We always advise you visit your nearest Resultime salon to have a full skin analysis and consultation. During which, your therapist will advise the most suitable products and treatments for your skin.

How should I use my products?

As directed by your therapist or the product usage instructions. If in doubt, please check the how to use document.

Why do you talk about layering products? What is the benefit?

Think of it like this: in exactly the same way as you layer your clothes to keep your body protected, you need to layer your products to keep your skin protected. The trick to keeping your skin strong and healthy, especially during the worst of the winter months, is to keep it protected.

  • Layer 1 - Serum or Concentrate - adds energy and vitality
  • Layer 2 - Cream - treats your skin concerns
  • Layer 3 - SPF - protects your skin from wind, rain and snow

How often should I exfoliate?

Twice a week – any more than this can damage new skin cells. If you have sensitive skin, we advise that you use our Grain Free Soft Scrub rather than our Granular Intense Exfoliating Scrub as it is less harsh on the skin.

My skin is oily – won’t moisturising it make it worse?

Absolutely not. If you do not moisturise your skin, your skin will dry out and your sebaceous glands will produce excess oil to compensate for the lack of lipids, worsening the problem. Oily skin can still be dehydrated, so if this is the case then you will still need to replenish your skin’s hydration levels.

What is the difference between dehydrated skin and dry skin?

Dehydrated skin is skin with a lack of water, and dry skin is skin with a lack of oil.

Dehydrated skin is characterised by medium open pores, looks grey/dull and product/makeup disappears almost as soon as it is applied. It tends to have fine lines and can develop a shine throughout the day.

Dry skin is characterised by tight, closed pores, it usually looks perfect but due to its nature, product tends to sit on the surface and it can become quite sensitive. Very dry skin can develop milia (small white bumps under the skin that do not develop into spots).

What are free radicals?

They are particles in the atmosphere that penetrate the skin and can damage it.

What is the difference between Collagen and Vectorised Micro-Collagen?

Collagen is naturally produced within the body, and supports the body’s tissues. When Collagen production slows down, the first visible signs of skin ageing start to appear, usually from our mid-to-late 20’s. Collagen, or ingredients that help to stimulate Collagen production, are commonly added to most anti-ageing skincare products.

Vectorised Micro-Collagen is a patented active ingredient that you will only find in Resultime products. It comprises of tiny fragment of Collagen, small enough to enter the lower levels of the skin, transported into these levels by a vector to deliver the Collagen safely to its necessary destination. Vectorised Micro-Collagen can increase your skins collagen production by 49% and Hyauronic Acid by 78%.

When should I use an SPF?

In short, you should use an SPF all year. It is a common misconception that you only need SPF protection on holiday, or on sunny days. An SPF protects not only against the sun’s rays, but against harsh exterior conditions, such as cold wind. It is one of the best methods of anti-ageing you can use, and the earlier in life you start, the better.

It should be applied regularly and liberally, especially after swimming and during the hottest part of the day.

What is the difference between a fine line and a wrinkle?

A wrinkle is a crease in the skin which is caused by the skin ageing process. A fine line is a small wrinkle that is normally caused by the contraction of facial muscles during smiling or frowning. Many of our products help to plump both fine lines and wrinkles.